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Refund Policy

Free automatic cancellation up to 24 hours before arrival

Refund Policy

Effective Date: 2026-08-19

At ParkHappily - Smart Parking, we strive to ensure a smooth and reliable parking experience. We understand that plans change, and this Refund Policy outlines how cancellations and refunds are handled.

1. Driver Cancellations

  • Free Cancellation Window: You may cancel your reservation up to 24 hours before your scheduled arrival time for an automatic 100% full refund to your original payment method.
  • Short-Notice Cancellations (Under 24 hours): If you cancel less than 24 hours before your scheduled arrival time, automated refunds are closed. A discretionary cancellation and refund review request will be submitted to the Space Owner and platform administrators.
  • Grace Period: If you arrive within the platform's standard grace period of 15 minutes, your bay reservation and access remain fully active and guaranteed.
  • During the Booking: If you cancel after your booking start time has elapsed, refunds are subject to Space Owner approval and platform policies. Partial refunds may apply depending on time used.
  • No-Shows: If you fail to arrive for your booking without cancelling, you are not entitled to a refund.

2. Space Owner Cancellations & Bay Unavailability

If a Space Owner cancels your reservation, or if your booked bay is unavailable upon arrival (e.g. blocked access or occupied by an unauthorized vehicle), you are entitled to a full 100% refund. Please notify our team immediately with photos or details so we can re-accommodate you or execute an immediate refund.

3. Platform & Hardware Faults

If you are unable to access your booked space due to a technical failure on the ParkHappily - Smart Parking platform (e.g. ANPR barrier failure, app service interruption), you will receive a full 100% refund.

4. Processing Time

Approved refunds are issued immediately through our payment provider (Stripe) and typically appear on your original payment card statement within 3 to 10 business days, depending on your card issuer.

5. Contacting Support

To request a refund review or report an issue with an active reservation, please contact support@parkhappily.com with your Booking Reference and details of the issue.